Refund Policy

At Avera, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused, unworn, and in its original packaging where applicable. You may also be asked to provide proof of purchase.

For hygiene and safety reasons, certain opened, used, or personal-care items may not be eligible for return unless they are defective, damaged, or otherwise required to be accepted under applicable consumer law.

How to Request a Return

To request a return, contact us at contact@averahairshop.com within 30 days of receiving your order.

Please include your order number and the reason for your return. If the product arrived damaged, defective, or incorrect, please also include clear photos showing the issue when possible.

Do not send a return before receiving return instructions from our support team. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at contact@averahairshop.com.

We will review the issue and, when appropriate, provide a replacement, refund, or another solution in accordance with applicable consumer protection laws.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used or materially altered after delivery;
• Items returned outside the 30-day return period, except where required by law;
• Personal-care or hygiene-sensitive products that have been opened or used, where permitted by applicable law;
• Gift cards, if offered;
• Items marked as final sale, where permitted by applicable law.

These exclusions do not limit any rights you may have for defective, damaged, misdescribed, or otherwise non-conforming products under applicable law.

Return Shipping

Unless the product is damaged, defective, incorrect, or applicable law provides otherwise, customers may be responsible for return shipping costs. Any applicable return instructions and costs will be communicated before the return is sent.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

Original shipping charges may be non-refundable except where required by applicable law or where the return results from an error on our part.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to accommodate your request, but we cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact Us

For questions regarding returns or refunds, contact us at:

Email: contact@averahairshop.com