Shipping Policy

Thank you for shopping with Avera. This Shipping Policy explains our general processing, delivery, and tracking procedures for orders placed through averahairshop.com.

Order Processing

Orders are processed before shipment. Processing times are separate from estimated transit times and may vary during periods of high demand, holidays, promotions, or other exceptional circumstances.

Once your order has been shipped, you may receive a shipping confirmation containing available tracking information.

Estimated Shipping Time

Our estimated delivery time is generally 7-15 business days.

Business days generally exclude weekends and public holidays. Delivery estimates begin after the order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on the destination, carrier operations, customs processing, local postal services, weather conditions, peak seasons, or circumstances outside our reasonable control.

Shipping Regions

Available shipping destinations are determined during checkout. If your region is available for delivery, the applicable shipping options will be displayed before you complete your purchase.

Order Tracking

When tracking is available, tracking information will be provided after your order has shipped.

Tracking systems may require several business days to display the first update after a shipping label or tracking number has been created.

If you have concerns about your tracking information, contact us at contact@averahairshop.com.

Customs and Import Delays

International orders may be subject to customs processing, inspections, import procedures, or other requirements imposed by the destination country.

Customs procedures may cause delays beyond our estimated delivery timeframe. These delays are outside our direct control.

Customers are responsible for complying with applicable import requirements. Duties, taxes, or other import charges may apply depending on the destination and applicable law, unless expressly stated otherwise at checkout.

Incorrect Shipping Information

Please carefully review your shipping information before completing your order. Customers are responsible for providing complete and accurate delivery information.

If you notice an error after placing your order, contact us as soon as possible at contact@averahairshop.com. We cannot guarantee that shipping details can be changed after an order has entered processing or has been shipped.

Delayed Orders

Occasional carrier or customs delays may occur. If your order has exceeded the expected delivery period, contact us with your order number so we can review the available tracking information and assist you.

Lost or Damaged Shipments

If you believe your shipment has been lost or if your order arrives damaged, contact us at contact@averahairshop.com with your order number and relevant details.

We will review the circumstances and provide assistance in accordance with our policies and applicable consumer protection laws.

Contact Us

For shipping or tracking questions:

Email: contact@averahairshop.com